Service Plans

We offer a number of different service plans to meet the needs of different customers.

So that you know we take our plans and commitments to you seriously both of our managed service plans are backed up by our SLA targets and automatic discounts should we fail to meet them.

Our essential plans provide a reliable core IT service to businesses that can’t afford or don’t need the fully managed service.

Please note, there is a £300 minimum monthly commitment, with reductions to £200 for registered charities and £100 for single employee organisations.

For clients without any on-site servers we charge an additional 20% cloud-only management fee.

Managed Security Service

This plan is our recommended for all clients but for potential clients who work with personal or sensitive data it is the only plan we are able to take them on under.

^£110^{server / month}
^£35^{workstation / month}
3^{change units / month}

Enhanced Antivirus

Includes enhanced threat detection and cloud testing of unknown software

Regular Cyber Security assessments

Includes manual as well as automated audits

Development of Cyber Security Plans

Includes cyber security improvement plan and incident response plan when requested

Optional Data Loss Prevention (DLP) analysis

Helping you secure your important data from actors inside and out

End-of-life server upgrade work included

Our work only, licensing and other costs need to be covered by the client

Aggressive proactive detection policies

We more aggresively check and resolve any potential issues than we can for other clients.

MFA for all services and devices included

for all users (up to the total number of workstations)

All features from other plans

All the standard features you can expect from our managed services as listed in our other plans.

Network management and monitoring

We manage your entire network including switches, firewalls and access points.

User technical support

Technical support direct to the end user for any issues, does not include software training.

Vendor and cloud software management

We can manage all cloud software (Cloud email, cloud CRM etc) and work with software and service vendors on your behalf.

Full Disaster Recovery Plan

We work with you to identify your critical infrastructure and put in place a plan to handle an incident that takes them offline.

Core Services

All our plans include these features.

24/7/365 Pro-Active Monitoring

We monitor your systems around the clock to identify issues early and where possible immediately and automatically resolve them.

Cloud backup with 250GB/Server included

Additional costs will apply if there is more backup storage used.

Systems Management

We know your systems and whats on them and are quickly able to fix issues or deploy new devices.

Comprehensive office hours

We work issues and our SLA agreements apply between 8am and 6pm (UK)

Email, ticket and telephone

We offer flexibility in how you contact us, we are even available on Whatsapp

Anti-virus

We include anti-virus as standard on all our plans

No support or fix limits*

All fixes and management are covered in your billing. If you need a lot of changes in a month you may exceed your quota, if that is the case you will be charged a fixed price for each subsequent change. See our [change units](/change-units/) page for details on change units.

Update management

Ensuring all updates are ensured in a timely manner

View our other plans

Managed Service

This plan provides a comprehensive level of service for the more budget concious if you aren’t concerned about cyber attacks.

^£75^{server / month}
^£27^{workstation / month}
2^{change units / month}

SLA Compensation Available

Get immediate automatic invoice discounts up to 50% if we don't meet our SLAs

Network management and monitoring

We manage your entire network including switches, firewalls and access points.

User technical support

Technical support direct to the end user for any issues, does not include software training.

Vendor and cloud software management

We can manage all cloud software (Cloud email, cloud CRM etc) and work with software and service vendors on your behalf.

Comprehensive basic security and event monitoring

We monitor your network and systems to see any security or other issues that arise.

Full Disaster Recovery Plan

We work with you to identify your critical infrastructure and put in place a plan to handle an incident that takes them offline.

Essential Servers and Workstations

This basic plan takes the basics of your IT systems off your plate and is designed to give a base level of coverage to organisations that can’t afford more.

^£55^{server / month}
^£19^{workstation / month}
1^{change units / month}

Workstation Configuration Management

Basic management of the software installed on machines so we can easily get you up and running with new devices.

Workstation Health Monitoring

Basic monitoring to catch issues before they become critical.

Anti-virus

We include anti-virus as standard on all our plans

Support for any on device technical issue

We will support any issue on the devices covered but if we determine the issue is external to the device, for instance with your firewall or internet, then we won't be able to help.

Essential Servers

This is our basic plan to look after your servers, its useful if as an organisation you only have servers. If you have workstations or use cloud services we would recommend looking at one of our more comprehensive management plans.

^£65^{server / month}
0^{change units / month}

Everything on-device included

Everything on the covered devices is covered. If we determine the issue is external to the device we can provide quotes for the fix work.

Pro-active montioring

All of our standard pro-active monitoring is included

Click to view plan details and definitions

Pricing details and definitions

Servers

We define a “Server” as a Virtual or physical machine running up to 2 separate applications.
A server (physical or virtual) running more than 2 separate applications is considered to be an additional server, for every 2 additional applications.
For example, if you have a server running a database and your accounting software, it will count as one machine (database + accounts package). If this is the same server as your Domain Controllers or File Server, it will be considered two servers.
We do this because it encourages the best practice of segmenting server functions to different servers, which reduces the risk of security and other technical issues, and minimises downtime for clients when issues do occur.
A physical server that is only acting as a host for VMs is not charged for, providing the number of VMs is more than double the number of physical servers.

Workstation

Any supported Windows device (desktop or laptop) is considered a workstation.
We charge per Server and Workstation, and will support up to 50% more users than workstations, under that price. If a company has more users than this, there will be additional charges depending on the nature of the users and the plan selected.

Other Details

Contract

Due to the complexities and work involved in set-up and remediation of existing issues our Managed Security Services plan requires a minimum 12 month commitment.
Cancellation of all other service contracts can be made at any time with 2 months notice.

Invoicing

We have a minimum spend requirement of £300/month for all clients.
We invoice monthly, at the start of each monthly period, on the date your contract with us started.
We request payment within 7 days of all invoices being issued.
If payment is not received by the due date, we reserve the right to immediately terminate or suspend on-going services.
We charge interest at 8% above the Bank of England base rate on all overdue invoices.